SAP Knowledge Base Article - Public

2540557 - Include phone number of Named User in notification - Onboarding


  • How do I include the recruiting coordinator's phone number in an ONB notification?
  • I'm using the below tokens in the notification. Phone number is not populating in the notification.   " If you have any questions, please contact your recruiting coordinator, {user: Coordinator, objattr=firstname} {user: Coordinator, objattr=lastname}, at {user: Coordinator, objattr=email} or {user: Coordinator, objattr=phone}."


Onboarding - All Data center


Phone Attribute is not defined for the user


  1. Go to Onboarding Application
  2. Click on Security -> Users
  3. Search the user (Hiring manager or HRmanager or Recruiter)
  4. From the top menu, click on Attribute button
  5. Check whether you have any information about the phone in this Attribute
    1. If you have the information, please use the correct key from this Attribute
    2. If you not have any information then you add the Attribute
  6. After adding the Attribute, you can use the key in the notification.


Hiring Manager, HRManager, Token , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding 1608