Symptom
- How do I include the recruiting coordinator's phone number in an ONB notification?
- I'm using the below tokens in the notification. Phone number is not populating in the notification. " If you have any questions, please contact your recruiting coordinator, {user: Coordinator, objattr=firstname} {user: Coordinator, objattr=lastname}, at {user: Coordinator, objattr=email} or {user: Coordinator, objattr=phone}."
Environment
Onboarding - All Data center
Cause
Phone Attribute is not defined for the user
Resolution
- Go to Onboarding Application
- Click on Security -> Users
- Search the user (Hiring manager or HRmanager or Recruiter)
- From the top menu, click on Attribute button
- Check whether you have any information about the phone in this Attribute
- If you have the information, please use the correct key from this Attribute
- If you not have any information then you add the Attribute
- After adding the Attribute, you can use the key in the notification.
Keywords
Hiring Manager, HRManager, Token , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem
Product
SAP SuccessFactors Onboarding 1608