SAP Knowledge Base Article - Public

2540846 - Cannot Update Default Template for Employee Central Email Notifications.


When you make a change to the default template for an email notification and upload the configured template, the change is not saved when you download the template again.


  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Navigate to Email Notification Template Settings.
  2. Select a template, e.g Workflow Action Pending Notification and download the template file.
  3. Make a change to the non locale specific default template.
  4. Upload the configured template and save.
  5. Download the template file again and notice that your change did not save/reverted.


  1. Select a Template
  2. Switch to the Locale you want to Update for that template > select 'Switch To'
  3. Select the Character Encoding (In my example I choose Unicode (UTF-8) to account for special characters)
  4. After page loads > Select Download (this will be a '.txt' file)
  5. Update the portion of the template with the correct locale (in my example I am using "en_US")
    • This will include the following Sections:
      • General Subject: <subject><![CDATA[Welcome to SuccessFactors!]]></subject>
      • Language Specific Translation for the 'Subject': <subject lang="en_US">
      • Default Body section: <body> (this will have a close statement after = </body>
      • The Language Specific body section:  <body lang="en_US"> (this will have a close statement after = </body>
  6. Save the file (it should still only be a '.txt' file)
  7. Click Browse > select the file you just edited
  8. Click on 'Upload Template File


  • The System will not update all languages at once, it will only update the specific language selected from Step one


ECT-83421, email notification template settings, default template, notification, SFEC, SFSF, SF EC, success factors, email templates, Alerts , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions