SAP Knowledge Base Article - Public

2540846 - Cannot Update Default Template for Employee Central Email Notifications

Symptom

When you make a change to the default template for an email notification and upload the configured template, the change is not saved when you download the template again.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Email Notification Template Settings.
  2. Select a template, e.g Workflow Action Pending Notification and download the template file.
  3. Make a change to the non locale specific default template.
  4. Upload the configured template and save.
  5. Download the template file again and notice that your change did not save/reverted.

Resolution

  1. Select a Template.
  2. Switch to the Locale you want to Update for that template > select 'Switch To'.
  3. Select the Character Encoding (In my example I choose Unicode (UTF-8) to account for special characters).
  4. After page loads > Select Download (this will be a '.txt' file).
  5. Update the portion of the template with the correct locale (in my example I am using "en_US").
    • This will include the following Sections:
      • General Subject: <subject><![CDATA[Welcome to SuccessFactors!]]></subject>
      • Language Specific Translation for the 'Subject': <subject lang="en_US">
      • Default Body section: <body> (this will have a close statement after = </body>
      • The Language Specific body section:  <body lang="en_US"> (this will have a close statement after = </body>
  6. Save the file (it should still only be a '.txt' file).
  7. Click Browse > select the file you just edited.
  8. Click on 'Upload Template File.
    1.png

Note:

  • The System will not update all languages at once, it will only update the specific language selected from Step one.

Keywords

ECT-83421, email notification template settings, default template, notification, SFEC, SFSF, SF EC, success factors, email templates, Alerts , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions