Symptom
You have created a Service Request Template that has entries in the "Related Knowledge Articles" Assignment Block,
but the Knowledge Article entries are not copied when you use that template to create a Service Request Document via the "New from Template" button.
Read more...
Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
SOLMAN, templates, copy control , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.