Symptom
When checking the Data Collector log, you find the lines below:
- (04100/TransactionHandler) ERR> Failed to update database destination [ContactLog]/[***] : Database operation failed :
- (04100/TransactionHandler) ERR> SQLExecute failed (/23000/[Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'PK_TAContactLog'. Cannot insert duplicate key in object 'dbo.TAContactLog'.
- The duplicate key value is (***).|/01000/[Microsoft][ODBC SQL Server Driver][SQL Server]
- The statement has been terminated.) : Connected = [true]
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Environment
SAP Contact Center
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, SQLExecute failed,dbo.TAContactLogDetail , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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