2541780 - Troubleshooting steps for blank screen in Monitoring UI's - SAP Solution Manager 7.2

• When trying to display the System Monitoing UI the page is blank and nothing is displayed.
• Page will display but no Technical Systems will be listed
• Issue can occur for other monitoring UIs such as Job Monitoring
• Upon opening the Job Monitoring UI from SOLMAN_WORKCENTER/SM_WORKCENTER, it just keep loading with "Initializing Application" and does not load the Job Monitoing screen
• When Job Monitoring UI is loaded after selecting a Technical Scenario and clicking the "Select" button nothing happens and no error message displayed

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Solution Manager 7.2

Service Inactive, Alias, Blank Screen, ODATA, SICF, /n/IWFND/MAINT_SERVICE, Technical Systems not displayed, No data, TECHMON_UI5_TABS_SRV, DIAGLS_FILTERBAR_SRV, UI5LIB_SRV, No System Alias Assignment, GSDO Group Maintained, PI_MONITORING_SRV, ALERTTICKER_SRV, Initializing application, Job Monitoring, SOLMAN_WORKCENTER, SM_WORKCENTER, S_SERVICE, AI_SYSMON_OVERVIEW_SRV_0001, JOB_MONITORING, Interface Monitoring, Interface and Channel Monitoring, ICMon Backend, WebSocket Connection Error,Hana and Business intelligence tile not loading, Blank screen in HANA and BI Monitoring, failed to load 'sm/techops/jobmon/utils/utility.js', the server responded with a status of 404, Failed to load resource , KBA , 'sorry, a technical error occurred' , SV-SMG-MON-SYS , System Monitoring , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-JBI-JOB , Unified Job Monitoring , SV-SMG-MON-JBI-BI , BI Monitoring (technical monitoring) , SV-SMG-ADM-DTM , Downtime / Work Mode Management , Problem