Symptom
When trying to apply filters on an LMS report by searching for an Item ID with special characters such as the pipe "|" symbol, the system displays an error.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to Learning Administration > Reports >
- Open the Item Data (CSV) report, for example >
- Search for an item with a special character on its ID >
- Select the item and click on "Add to Filter" >
- The system will display an "Error".
Cause
This is expected behavior because the system uses the special character as a delimiter to construct individual Item IDs for the filter.
Resolution
If needed, the SAP Professional Services Team should be engaged to correct these Item IDs via a script. Alternatively, other filters can be used to narrow down the results.
Note for SAP Support: Please see internal Memo for more details.
See Also
Keywords
Report, Special Characters, Special Character, Report Filters, |, pipe, delimiter, Filters, LMS, learning, item id , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem