SAP Knowledge Base Article - Public

2542020 - Broadcast Logs have Missing, Incomplete or Incorrect Information


The logs for some broadcasts are missing, incomplete or have incorrect information about delivery or recipients. This happens in both the Last Broadcast Run tab and the View Log details.


  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the work center Business Analytics.
  2. Choose the view Broadcasts.
  3. Mark a broadcast and either select View Log or check the Last Broadcast Run tab underneath the broadcast table.

You notice that some logs are missing, incomplete or have incorrect information. This can happen for only one or a few recipients. For example:

  • The broadcast resulted in an error (orange symbol), however no error details are shown.
  • The broadcast was successful (green symbol), but no confirmation is shown that it was delivered.
  • The broadcast Log details have incorrect information about delivery or recipients.


This behavior can happen in the following circumstances:

  • Several broadcasts are created by the same user.
  • Several broadcasts are scheduled to run at the same time.

The broadcasts that fulfill these conditions share the same log number. This is the reason for the logs becoming inconsistent.


To avoid this issue, please change the schedule of one of the broadcasts so that it starts at a different time. This will change the log number and the issue will not occur.


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SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions