Symptom
No option to Add existing Sales Quote under the Sales Documents facet/tab in an Opportunity.
Environment
SAP Sales Cloud
Reproducing the Issue
- Go to the Sales workcenter.
- Go to the Opportunities view.
- Search and open opportunity XYZ (XYZ represents the ID of the opportunity).
- Go to the Sales Documents tab.
- Select the Action wheel under Sales Quotes section.
- Here, the Add option is missing to add existing sales quotes.
Cause
The Adding existing sales quote functionality in opportunity is not supported in SAP Cloud for Customer.
Resolution
This is the expected system behavior. However, you can create a new Sales Quote as a Opportunity follow-up document.
Keywords
KBA , LOD-CRM , Cloud for Customer , How To
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711