SAP Knowledge Base Article - Public

2542370 - Error "There were problems getting attachment data" in Attachment Portlet


Profile portlets that contain attachment fields show the following error: "There were problems getting attachment data".


SuccessFactors Employee Profile

Reproducing the Issue

Go to Employee Profile/People Profile and verify that there are attachment fields showing as "There were problems getting attachment data"


This is caused by importing portlet data of a portlet that has attachment fields using "Importing Extended User Information", with overwrite option.


Fields with attachments can only be imported through a backend job, so that the files can be taken from the SFTP Server. In case they are imported on the Admin Center, only the text fields present on the .csv will be kept, and the attachments will be removed, causing this issue.


Attachment Block, PP3 Attachment Error , KBA , LOD-SF-EP-BGD , Background Elements , Problem


SAP SuccessFactors HCM Core all versions