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2542492 - SUM not able to restart Java shadow instance because sapcontrol hangs


  • During an upgrade using Software Update Manager (SUM) tool, you are trying to restart the Java shadow instance (for example, after the DEPLOY-SHADOW-INSTANCE phase), but it fails with the following error:
[EXCEPTION] An error occurred while restarting the server.
Caused by: [ERROR CODE DPL.DC.3312] An error occurred while restarting the cluster using SAP control webservice on URI
  • Java shadow instance is up and running
  • sapcontrol commands are hanging



  • SAP NetWeaver Application Server Java
  • Software Update Manager (SUM)


SAP NetWeaver Application Server for Java all versions


sapstartsrv hang hung startup , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-JAS-SF , Startup Framework , Problem

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