SAP Knowledge Base Article - Preview

2542492 - SUM not able to restart Java shadow instance because sapcontrol hangs

Symptom

  • During an upgrade using Software Update Manager (SUM) tool, you are trying to restart the Java shadow instance (for example, after the DEPLOY-SHADOW-INSTANCE phase), but it fails with the following error:
[EXCEPTION]
com.sap.engine.services.dc.cm.deploy.DeploymentException: An error occurred while restarting the server.
Caused by: com.sap.engine.services.dc.jstartup.JStartupException: [ERROR CODE DPL.DC.3312] An error occurred while restarting the cluster using SAP control webservice on URI
  • Java shadow instance is up and running
  • sapcontrol commands are hanging


Read more...

Environment

  • SAP NetWeaver Application Server Java
  • Software Update Manager (SUM)

Product

SAP NetWeaver Application Server for Java all versions

Keywords

sapstartsrv hang hung startup , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-JAS-SF , Startup Framework , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.