Symptom
- During an upgrade using Software Update Manager (SUM) tool, you are trying to restart the Java shadow instance (for example, after the DEPLOY-SHADOW-INSTANCE phase), but it fails with the following error:
[EXCEPTION]
com.sap.engine.services.dc.cm.deploy.DeploymentException: An error occurred while restarting the server.
Caused by: com.sap.engine.services.dc.jstartup.JStartupException: [ERROR CODE DPL.DC.3312] An error occurred while restarting the cluster using SAP control webservice on URI
- Java shadow instance is up and running
- sapcontrol commands are hanging
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Environment
- SAP NetWeaver Application Server Java
- Software Update Manager (SUM)
Product
SAP NetWeaver Application Server for Java all versions
Keywords
sapstartsrv hang hung startup , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-JAS-SF , Startup Framework , Problem
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