2542634 - You Cannot Create a Sales Order and Assign It to a Sales Unit Because of an Error : Sales Org Data Missing for Sales Unit ABC

When attempting to assign a Sales Order to a Sales Unit, you encounter an error message preventing your save despite having set up the org structure properly.

SAP Cloud for Customer

1. Go to the Sales work center.
2. Go to the Sales Order view.
3. Click on New.
4. Click on the Sales Unit value help, and type ABC (ABC represents the Sales Unit of your choice) then fill the other fields as required.

You encounter the error message : 'Sales Org data missing for Sales Unit ABC', and the save fails.

The combined sales area determination from account/employee (user) is active for Sales Orders.

The related Sales Org is not derived from the Sales Unit. Instead, it is derived from the Employee and Account Sales Data intersection.

If the affected Business user has no employee master but only a service agent master :  he/she has no Sales Data assigned. Hence the error message.

If the affected Business User creates a new Sales Order and no Sales Org can be found automatically - because no Account is entered and the user/employee also has no sales data - the user can check the same by using the value help for the field Sales Organization: choose My Sales Data - then error 'Sales Org data missing for Sales Unit ABC' will be issued because the Sales Org is mandatory if the Sales Unit is available.

This is the expected system behaviour.

During Sales Order creation, you should enter the Account first. Then the Sales Org will be derived from the Account master according to the current Business Configuration Fine-Tuning.

See blog : Combined Sales Area Determination in C4C Sales Transactions

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions