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SAP Knowledge Base Article - PreviewSymptom
You would like to display the original customer number to the external agent or MTD agent
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, ANumber, RNumber, External Agent, MTD, PBX, Original Source Number, Join Transfer , KBA , CRM-CCI , Contact Center Infrastructure , How To
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