Symptom
Unable to find the Capture Signature Button in Tickets
Reproducing the Issue
- Log in to HTML5 client.
- Go to Tickets.
- Open any Ticket.
- Click on Actions.
- Capture Signature Button is not available.
Cause
Capture Signature functionality is available only in Responsive UI (Fiori Client) and Extended App, not in HTML5.
Resolution
This is the current system behavior.
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711