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SAP Knowledge Base Article - PreviewSymptom
In Activities > Emails, a user with access restriction for Employee, Territory, Account and Sales Data can see emails that have come in as a reply to a ticket.
The ticket is access restricted for the user and they cannot see it so you presume they should also not be able to see the response.
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Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-SC-EML , Email , How To
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