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SAP Knowledge Base Article - PreviewSymptom
The application which is using the SAPConnect to send emails or faxes, is requesting for status of confirmation receipt, well known as DSN (Delivery Status Notification).
Even though the DSN is received and present in the SOIN transaction code, the status of the message is not updated.
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Environment
SAP NetWeaver 7.0x and higher.
As prerequisite, the following KBA and SAP Note must be checked:
1861133 - The address to which a DSN is sent
2230005 - SOST: Fax status display not updated
Product
SAP NetWeaver all versions
Keywords
not updating, error, gray status, trasmitted, 72 , KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem
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