SAP Knowledge Base Article - Public

2543359 - System Allows User to Enter The Team Which is Not in Master Data.


 System allows user to enter the team which is not in master data.


Reproducing the Issue

  1. Go to service work center.
  2. Choose the view tickets.
  3. Find ABC (ABC represnet ticket id)
  4. Go to edit mode.
  5. In the filed Agent choose the value help.
  6. Enter any random value that does not exist in master data.
  7. Choose save.
  8. System allows to save the data with error message "please enter valid object ID".


Ticket Object allows saving of non-existing master data reference like product, team, agent...etc.


This is standard and expected behavior.


KBA , SRD-CC , Cross Components , How To


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