The Account advanced search on sub-territories includes wrong data when a territory name matches with another territory's ID.
SAP Sales Cloud
Reproducing the Issue
- Go to Customers work center.
- Go to Accounts view.
- Click on Advanced Search button.
- Under Team --> Territory search for territory 123 (123 represents the name of the territory).
- Check the box Include Sub-Territories.
Result: Advanced search with sub-territory includes wrong data. It includes a territory that matches with another territory's ID; however, it's not a sub-territory of 123.
As the Sub-Territories is an identifier field, it will search against both ID and description.
This is the system expected behavior.
If you wish this to be changed please check the Influence forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
territory, name, id, search, sub-territories , KBA , LOD-CRM-TM , Territory Management , How To