2543388 - Update/Add Social Media Profile to Customer by Providing Information in Customer Screen.

You are expecting to link a social profile ( Facebook, twitter ) by providing information in this screen.

1.  Go to customer work center.
2. Choose the view Individual customer.
3. Open customer ABC (ABC represent customer ID).
4. Go into edit mode.
5. Add Facebook profile and save.
6. Add Youtube profile and save.
7. Add Twitter profile and save.

The profiles are not saved to the customer.

You are expecting to link a social profile ( Facebook, twitter ) by providing information in this screen. To maintain Social profile information in the customer view, these social profiles has to be extracted via social media integration. Currently no integration is provided to directly link the customer to a external social profile by directly typing the information on the customer screen.

Please notice that for Twitter (aka "X"), starting on October 2024 there will be new guidelines and configuration details. More information can be seen at SAP Help Portal, under the topic "X (Formerly Twitter) Integration Discontinued" and provided by the official X partners.

This is an expected behaviour.

KBA , LOD-CRM-SC-SM , Social Media , How To