Symptom
- Silent install does not work.
- Silent installation, does not install Crystal Reports.
- When running a silent installation of Crystal Reports, nothing happen.
Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
Reproducing the Issue
-
Follow the Crystal Reports Installation Guide to create a response.ini file.
- Type the command line to start the Silent Installation of Crystal Reports.
Nothing happens
Cause
- The silent installation failed because the response.ini file:
- Is missing the product keycode; or
- They are quotations around the Path, or Product Keycode.
Resolution
- To be able to successfully install Crystal Reports silently, update the response.ini file:
- Add the Product Keycode, if it was displaying it like: ****-*****-****-****; or
- Remove the quotes around the Installation Path and Keycode in the response.ini file.
- Below is an example of an invalid response.ini file, that have quotes around the Installation Path and Keycode:
### Installation Directory
installdir="C:\Program Files (x86)\SAP BusinessObjects\"
### Type of installation: default or custom
installtype=default
### Product Keycode
productkey="1234-5678-9123-4567"
### Language Packs Selected to Install
selectedlanguagepacks=en
... -
To be able to install the product successfully silently, remove the quotations around the Installation Path and Product Keycode, therefore the response.ini file will be like:
### Installation Directory
installdir=C:\Program Files (x86)\SAP BusinessObjects\
### Type of installation: default or custom
installtype=default
### Product Keycode
productkey=1234-5678-9123-4567
### Language Packs Selected to Install
selectedlanguagepacks=en
...
Keywords
CMD, silent, install, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020