Filter and sort options on the column Channel in the Tickets view are not available.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Click on the column Channel in the OWL (Object Work List).
- Notice there is no option to filter or sort on this column.
The Channel field is a dedicated field and currently within the UI framework there is no option to sort or filter on these kinds of fields.
This is an expected system behavior.
Ticket, Channel , KBA , LOD-CRM-SRP , Service Request Processing , How To