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SAP Knowledge Base Article - PreviewSymptom
Whenever an inbound call comes in and the agent accepts the call, you want to the caller's account page to be opened directly.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , LOD-CRM-LA , Live Activity , How To
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