SAP Knowledge Base Article - Public

2543731 - Quick View Does Not Pop-Up When Hovering Cursor Over Ticket Subject


You observe that when you hover the cursor over the Subject field of a Ticket in the Tickets Overview, the Quick View does not pop-up, whereas it appears while hovering cursor over the Ticket ID.

Reproducing the Issue

  1. Go to Service Workcenter
  2. Navigate to Tickets View
  3. Hover the cursor over the subject of any ticket
  4. Quick view does not pop up


The Quick View appears only while hovering the cursor over the Ticket ID.


This is the standard system behavior as designed.


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708