SAP Knowledge Base Article - Public

2543734 - Owner Field is Missing in the Advance Search of the Contact

Symptom

Owner field is missing in the advanced search of the contact.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. You can see the Owner column is available in the OWL(Object Work List).
  4. Click on the Advance Search filter.

Here the Owner field is missing and not available to be added also via adaptation.

Resolution

The field owner is currently not available in the advance search filter, but you can use as a workaround the below search parameters.

  1. Go to the Customers work center.
  2. Go to the Contacts view
  3. Select Show All Contacts
  4. Click on the Advance Search filter.
  5. Select Start Adaptation
  6. In the layout and make the field Relationship Role and Related To as visible.
  7. End Layout Changes.
  8. Now set the below value in combication of these two fields:
  • Relationship Role: select 'Has Contact Team Member'
  • Related To: open the query, filter for "All" and search for the desired name. This will show the Employee Business Partner as well.

This will return the requested field Owner.

Keywords

Contact, Owner, Advanced Search , KBA , advanced search , owner , LOD-CRM-CON , Contact , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions