SAP Knowledge Base Article - Public

2543741 - HRIS Sync Language / Locale

Symptom

When we trigger a HRIS Sync, which is syncing data from EC to EP.
The data is not sent to EP in the locale or language the change was made in.

Environment

SAP SuccessFactors Employee Central - HRIS Sync

Reproducing the Issue

  1. Navigate to a user
  2. Note the locale you are using for example French.
  3. Make a change to the users data for today's date, which will sync to EP, for example change their department.
  4. Save changes.
  5. Refresh the page.
  6. Check the employee EP data either in the UI or via an Employee Export.
  7. The department name is showing in English.

Cause

The HRIS Sync will only sync data for Picklists, MDF/Generic Objects, Foundation Objects and Translatable fields, using the default system language label set in Provisioning.
In the above scenario the "Default Language" of the instance "English US".

The reasoning for this is that EP fields are string fields only and do not support translations. Therefore, the HRIS Sync does not support translations.

Please Note: 
For future dated changes, the sync will be carried out in the Default Locale of the Daily HRIS Sync Job Owner. If this differs from the Default Local of the instance this language will be used to sync data for any future dated changes.

Resolution

  • The "Default Language" is set in provisioning.
  • The Job Owner of the HRIS Sync can be checked in Provisioning, if their language differs from the Default Language of the instance, you can either:
    - Change their default local in the UDF 
    - Change the Job Owner to be a different person with the same default local as the instance Default Language. 

If you need to check either the Default Language or the Job Owner , please reach out to your partner or Cloud Product Support for assistance.

Keywords

HRIS Sync, hris, language, locale, ec to ep, profile, ECT-9400, ECT-64807 , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

Product

SAP SuccessFactors Employee Central all versions