SAP Knowledge Base Article - Public

2543751 - A Warning Message is Trigger on Creating New Ticket With Reference to Serial ID


A warning message is trigger on creating New Ticket with reference to Serial ID.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Click on New Ticket and enter the value ABC (where ABC is the active Serail ID for an Account) under the Serial Id field.

The warning message "Account XYZ of Serial ID ABC differs with Account from Ticket" is trigger.


This warning message is meant to point out that the customer in ticket is different from the customer in Registered Product.


This is the expected behavior of the system.


Serial ID;differs with Account; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions