SAP Knowledge Base Article - Public

2544424 - Shipping Contact Party Role Displays All Contacts in the Object Value Selection


When adding an Involved Party to a Ticket, the Shipping Contact Party Role displays all Contacts.

Reproducing the Issue

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open any Ticket.
  4. Go to the Involved Parties facet.
  5. Select the Add button.
  6. Select Shipping Contact from the Role field drop down list.
  7. In the Party field, select the object value selection icon.
  8. All Contacts are displayed.


Shipping Contact Party Role is a Z-Party role. If any Z-Party configured by the end user is selected then the generic business partner value help is shown.


This is expected system behaviour.


KBA , SRD-CC , Cross Components , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions