SAP Knowledge Base Article - Public

2544630 - FAQ - Changes on SAP Jam Profile Information


You desire to perform some changes on the profile information. This KBA presents some frequently asked questions.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


SAP Jam Collaboration


  • Question: Basic Profile Information: Nick Name and Job Description fields can be hidden / grayed out? 

1 question.jpg

  • Answer: No. Nick name is a core setting to the profile. It allows a user to set how they prefer to be addressed.


  • Question: Can we hide/remove add e-mail, phone and IM on Contact Information?

2 question.JPG

  • Answer: Yes, Admin console > Product Setup > Custom Profile > Contact Information > Click EDIT > uncheck e-mail, phone and IM or the complete block itself.


  • Question: Can we change IM’s picklist?


  • Answer: No, currently no option to do that. But if you have some other IM to be listed there, you can select ‘others’ option and mention the IM. 


  • Question: Can we disable that users change/add office information? Can we change office’s picklist?


  • Answer: Yes, we can disable users change/add office information by navigating to Admin console > Product Setup > Custom Profile >Office Information.  No, we cannot change this picklist currently. Please raise an enhancement request if you wish to look this feature in the upcoming features.


  • Question: Can we personalize address fields?


  • Answer: No, currently this is not possible. Please raise an enhancement request if you wish to look this feature in the upcoming features.

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products


Jam profile information, field customization, Jam FAQ , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-ADM , Administrator Access Request , Problem


SAP Jam Collaboration all versions