SAP Knowledge Base Article - Public

2545131 - Refresh Button Does not Load Changes


You refresh your report after making some changes in the system, but the changes are not reflected. For example: You change the status of the ticket and refresh the report. The status field in report displays the old value.


  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. Go to the Design Reports.
  3. Open a report.
  4. In the system, change a field value of one of the items displayed in the report. 
  5. In the report, select the refresh button.
  6. The changes made in the particular field is not reflected in the report.


The field is added to the report as an attribute of a characteristic. Such attributes are placed under the characteristics. The refresh button only reloads the characteristics, not the attributes.


You can add the field as a master data reference field instead of an attribute by following these steps:

  1. Click Add fields.
  2. Select the field from the sub fields.
  3. This field will be added as a Master Data reference eg: ABC(XYZ)  (ABC represents the field and XYZ represents the Characteristic).
  4. Go to Available fields tab.
  5. Select the field ABC (XYZ) from the list.
  6. The same field having the same data will be added.

Now if you change the field in the system and click the refresh button in report this field will load the changed value.

Master Data vs Attribute.png

See Also

2536012 - Order of The Attributes Under Characteristics Cannot be Changed


Refresh does not work; master data, characteristics, report, analytics, attribute , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions