SAP Knowledge Base Article - Public

2545363 - Connector not processing files correctly


User connector is behavior when input file contains multiple records for same User ID


SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login to LMS as Admin
  2. Navigate to System Admin -> Tools -> Download Connector Template
  3. Select User Connector and download the template
  4. Add all required fields for user input file for a test user id. Also add one more record for the same user id with change in some attribute values.

    For example, we will add one record as NOTACTIVE=Y and another with NOTACTIVE=N


  • In this scenario there will be no guarantee that which records gets rejected
  • As STUD_ID is primary key, Connector expects only one record to be in the file


  • As per recommendation from engineering team, always add unique record for each user id in input file
  • If multiple records are added, we cannot assure which record will be processed and it may affect user profile incorrectly


SF SuccessFactors LMS, User connector, multiple records for same user, user got updated incorrectly, user connector processing , KBA , LOD-SF-LMS-CON , Connectors , Problem


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