SAP Knowledge Base Article - Public

2545446 - Is it possible to add custom scale to Objective-Competency Summary section or Performance-Potential Summary Section?


Custom rating scale values and labels are not displaying in the rating scale dropdown in the Objective-Competency Summary section or the Performance-Potential Summary section of the Performance form.

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SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Create a new rating scale in Admin Center, and define the values and labels;
  2. In the Performance Form Template XML, add the custom scale in the Obj-Comp Summary section (or Perf-Pot Summary section):


    comp scale.png


    Obj scale.png

  3. Launch a form.

The expectation is that the values and labels defined in the custom scale will display in the rating drop-down on the Performance form.

However, there are different values/labels displayed.


The Objective-Competency Summary section and the Performance-Potential Summary section rating scales are mapped to the Matrix Grid rating scales.


Currently is not possible to add a custom scale to the Objective-Competency or the Performance-Potential, this sections will user the corresponding Scales from the Matrix Grid Rating scales, however, it is possible to configure the values and labels associated to them following the steps below:

  1. Go to Admin Center > Succession > Matrix Grid Rating Scales > select one of the defined scales e.g Competency
  2. The rating scale dropdown on the Performance form will display the rating values/labels defined in the Competency Matrix Grid Rating scale:

  matrix grid rating scales.png

  • It is possible to change the rating scale values and labels on the different Matrix Grid Rating Scales, and add translations for the labels.
  • Unlike rating scales configured under the Rating Scale Designer, it is not possible to add descriptions for the ratings in the Matrix Grid Rating Scales.  


Objective-Competency Summary, Performance-Potential Summary, rating, scale, OCOC, labels, label, hide numeric values, custom, matrix grid rating scale, PMU-5326, Obj-Comp, Perf-Pot, comp-scale, obj-scale, pot-scale, perf-scale , KBA , LOD-SF-PM-RAT , Ratings and Weights , Problem


SAP SuccessFactors Performance & Goals all versions