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2546203 - No Personnel Id for logged user when HR record is locked for SAP Work Manager


  • The SAP Work Manager application, in its process to authenticate a user from the mobile device into ECC, checks the HR mini Master record against communication type 0105 infotype 0001.
  • If this communication type / info type is a maintained in a locked status, the authentication returns an error that the HR record is not found. If unlocked, the authentication passes as expected.
  • Unlocking this Communication Type / Info Type is not possible, recommend bypassing the "lock / Unlock".

See attachment.



  • SAP Work Manager 6.4.1
  • SMP server v3 SP13 PL02
  • Agentry Client WPF
  • SMP SDK v3 SP15 PL06


SAP Mobile Platform 3.0 ; SAP Work Manager 6.4


Agentry, Inventory Manager, HRUSER , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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