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2546468 - Accrual Calendar Jobs failing with error "null object loaded from field com.successfactors.absence.app.workschedule.WorkScheduleInfo.jobInfo"

Symptom

We have been facing an issue with accruals, the time off calender job is failing with the error d “getWorkSchedules() of a null object loaded from field com.successfactors.absence.app.workschedule.WorkScheduleInfo.jobInfo” We have tried to investigate from null Workschedule entries for any of the employees but no luck, we couldn’t figure out the same.

OR

Accrual calendar job run fails with error as seen in the backend/provisioning job: "java.lang.NullPointerException: while trying to invoke the method com.successfactors.absence.app.absencejobinfo.UserAbsenceJobInfo.getWorkSchedules() of a null object loaded from field com.successfactors.absence.app.workschedule.WorkScheduleInfo.jobInfo"


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Environment

SuccessFactors

Employee Central 2.0

Time-Off

Product

SAP SuccessFactors HCM Core all versions

Keywords

Accrual Calendar job runs fails, "null object loaded from field com.successfactors.absence.app.workschedule.WorkScheduleInfo.jobInfo", time off, error, employee central, absence management, work-schedule, work schedule, jobInfo , KBA , LOD-SF-EC-TIM , Time Off , Problem

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