SAP Knowledge Base Article - Public

2547179 - User Connector - SF is Not Updating the User's Organization Field


Change in the Department/Organization in SuccessFactors is not getting updated in the Learning module via the User Connector - SF.


SAP SuccessFactors Learning

Reproducing the Issue

  1. User's Department in SuccessFactors is Mapped to Organization in LMS.
  2. The user's Department is changed in SuccessFactors.
  3. The employee export sends this updated data via the feed file for the User Connector SF to process.
  4. The Connector processes the file and still does not update the user's organization in the user record.
  5. No Exceptions are seen in the Results for the Connector run for the users for whom the data was not updated.
  6. ORG_ID is a reference field, so if the Organization ID is not present in LMS, the Connector should create the Organization but it does not.


The default value for the orgDomain id is not configured in the CONNECTOR configurations properties file.


  1. Navigate to System Administration > Configuration > System Configuration > CONNECTORS and search for the property sfuser.connector.defaultValue.orgDomainID=
  2. Set a default value for the orgDomain so that the Organization record which is not present in the system can be created in that domain.

Note: If a value is not configured for this property, the connector will not be able to create an Organization record and hence update the user record with the new Organization data.


sf, success factors, LMS, bizx, ORG_ID, DEPARTMENT, User Connector - SF, orgDomainID, sfuser.connector.defaultValue.orgDomainID=, Entity does not exist. Org Domain , KBA , LOD-SF-LMS-CON , Connectors , Problem


SAP SuccessFactors Learning all versions