SAP Knowledge Base Article - Public

2547449 - Application error on Assign Learning in Succession Org Chart

Symptom

When assigning learning activity to Successors in Succession Org Chart, an application error occurs.

Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Go to Succession Org Chart > Click Successor dropdown button > Choose Assign Learning.

Cause

This error may occur due to a missing configuration in the back-end, for instances with SuccessFactors Learning (LMS) integrated.

Resolution

The feature "Transcript" is part of the LMS integration and a required setting, when using LMS.

To correct this error, it is necessary to enabled the feature "Transcript" on Provisioning. To complete this request, you can contact your Implementation Partner or Cloud Product Support, through an incident, as access to the back-end of your instance is required.

See Also

In case you are having this issue in Competency Portlet on People Profile, you can refer to the KBA "2570492 - Application Error on Competency Portlet - People Profile".

Keywords

Assign learning to Successors, Error message, Succession Org Chart error message "AccessDeniedException" "activity=Activity{type=SERVICE, name='com.successfactors.cdp.service.transcript.FindTranscriptInCatalog', context=null" , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-LMS-CAT , Catalog , Problem

Product

SAP SuccessFactors Succession & Development all versions