SAP Knowledge Base Article - Public

2547534 - Auto Delegate Workflow Search is Not Showing All Users in The Search


You try to auto delegate a workflow to antoher user but you cannont find them in the search - “There were no results”, Prior to b1902 all Users were Listed in the Search


  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • Workflows

Reproducing the Issue

  1. Go to Quick Links in Homepage
  2. Choose Auto Delegate
  3. Search for a particualr user -> system gives information “There were no results”


  • This is expected behaviour based on permisssion configuration.
  • Prior to b1902 all Users were Listed in the Search.
  • Product enhancmnet due to stronger security requirements has changed this search to be restriceted based on Role Based Permission Target Population


  • Configure a new role to access workflow page, which includes workflow page access permission and person search permission:

    • General user permission -> User Search
    • Manage workflows -> Manage Workflow Request
    • Manage workflows -> Allow Auto Delegation
  • Then grant this role to the user who wants to view all employees, and set target population to "everyone". 


SF , success factors , EC , ECT-27328 , delegation , WF , work flow , workflow , auto-delegate , autodelegate , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions