SAP Knowledge Base Article - Public

2547554 - Marketing Permissions are Not Set Automatically


Marketing Permissions for contacts are not set automatically when a new contact is created.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the  Customers work center.
  2. Go to the Contacts view.
  3. Click on New.
  4. Create a new Contact
  5. Click on Save.
  6. Open newly created contact.
  7. Go to Marketing Permissions facet.

Marketing Permissions are not automatically set.


Since 1705 upgrade, marketing permissions are not set automatically due performance issues.


This is the expected system behaviour.

You can set the marketing permissions manually:

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open a contact.
  4. Go to the Marketing Permissions tab.
  5. Click in Add.

The marketing permissions now appear in your contact.


Contact, Marketing Permission , KBA , SRD-CC-FED , Feeds , How To


SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Hybris Cloud for Customer 1708