Symptom
Where to find Service Level Agreement for Cloud Services.
Environment
SAP Hybris Cloud for Customer and SAP Business ByDesign
Resolution
Kindly follow the below steps to look at the SLA documentation.
1.Login to www.sap.com
2.Go to About tab
3.Go to SAP Agreements
4.Navigate to "SAP Cloud Services Customers"
5.Under it, you can see Second section "Cloud Service Description"
6.Click on Service Level Agreement
7.You can select the language version whichever you want and can download the document
You can also refer to the direct link:https://www.sap.com/about/agreements/cloud-services.html?search=service%20level%20agreement<(>&<)>sort=title_asc<(>&<)>tag=language:Englishdocumentation.
Keywords
Service Level Agreement for Cloud Services, SLA, SAP Agreements. , KBA , service level agreement , sap agreements , SRD-CC-CI-CCS , ByD Service Control Center , How To