SAP Knowledge Base Article - Public

2547656 - Where to find Service Level Agreement for Cloud Services


Where to find Service Level Agreement for Cloud Services.


SAP Hybris Cloud for Customer and SAP Business ByDesign


Kindly follow the below steps to look at the SLA documentation.

1.Login to
2.Go to About tab
3.Go to SAP Agreements
4.Navigate to "SAP Cloud Services Customers"
5.Under it, you can see Second section "Cloud Service Description"
6.Click on Service Level Agreement
7.You can select the language version whichever you want and can download the document

You can also refer to the direct link:<(>&<)>sort=title_asc<(>&<)>tag=language:Englishdocumentation.


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SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions