SAP Knowledge Base Article - Public

2547921 - Compare Users doesn't show the background portlet used in the search on Talent Search v2

Symptom

Compare Users section of Talent Search v2 does not show the background portlet used in the search.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Succession & Development
  • SAP SuccessFactors Talent Search v2

Reproducing the Issue

  1. Go to Talent Search;
  2. Select background portlet under "Advanced Information", for example "Special Assignments And Projects" (ID "special_Assignments"):

01.png

  1. Select from 2 to 5 users and click "Compare";
  2. The background element selected in the search does not appear:

TS_CompareUsers_Background.png

Cause

The ID of the background portlet, which is configured in the Data Model XML, contains a special character, such as underscore ('_').

Resolution

To resolve the issue, the special characters, such as the underscore ('_'), should be removed from the background element ID. To complete this change, you can Report an incident with Cloud Support or engage your Implementation Partner.

NOTE: Data is retrieved for a given background element based on its ID. Therefore, the existing data will no longer be available after you change the ID of the background element. To keep your existing data, you should first make an export of Background Information from the instance, save it as a backup and then request the changes. Once the changes are completed, you will need to re-import the data with the new ID.

See Also

For guidance on how to export the Background Information and then import it with the new ID, access the KBA 2091409 - Extended User Information: Import & Export Process for Personal & Background Information, and Trend Data or SAP Help Port Administration Guide on Extended User Information.

Keywords

Talent Search v2 output Compare Users Advanced Information Background Element TS search results , KBA , LOD-SF-SCM-TS , Talent Search , LOD-SF-SCM , Succession Management , Problem

Product

SAP SuccessFactors Succession & Development all versions