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SAP Knowledge Base Article - PreviewSymptom
While composing an email, the To ID is defaulted with the contact person of the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Ticket, Email, To ID , KBA , LOD-CRM-SRP , Service Request Processing , How To
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