SAP Knowledge Base Article - Public

2548251 - Application error on searching user in Succession Org Chart

Symptom

  Image/data in this KBA is from SAP internal systems, sample data, or demo systems.

  • Application error comes on searching user in Succession Org Chart v12
  • Application error on accessing Nomination Portlet

Environment

SuccessFactors BIZX: Succession Management

Reproducing the Issue

1: Go to Succession Org Chart v12

2: Search for a user using first or last name OR his position title or code-> gets application error even though that user has position in the system

applicationError.png

Steps to replicate nomination portlet issue

  1. Go to People Profile
  2. Scroll down to access the Nomination Portlet-> gets errror as below:

    error.PNG

Cause

There could be multiple reasons for this issue, one of the common reasons for this issue is that Readiness rating is either not configured or incorrectly configured in Org Chart xml.

Resolution

Clients need to either open an incident with Cloud Product Support or contact Implementation Partner to check the readiness xml configuration under Edit Org Chart Configuration in provisioning.

Incorrect configuration:

<gradientset>

            <gradient>

                <label>C+2</label>

                <value>C+2</value>                                           * Incorrect value

                <index>3.0</index>                                                 * Incorrect value

            </gradient>

Correct configuration:

<gradientset>

            <gradient>

                <label>C+2</label>

                <value>1.0</value>   

                <index>3</index>

            </gradient>

* value tag accepts only numeric value and  you need to put Readiness rating scale score in this tag
* index tag accepts only integer value (from 1 to 10)

Value tag of other talent fields like Risk of Loss, Impact of loss, etc should have the same number as present in the corresponding picklist mapped to the field. More information is present in below wiki page:

https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=489204179
 

Keywords

error in Succession Org Chart, application error in Succession Org Chart , Succession Org Chart error , Nomination Portlet error , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors Succession & Development all versions