SAP Knowledge Base Article - Preview

2548373 - Achieving PSTN Redundancy in SAP Contact Center


  • Business has requested more redundancy surrounding the PSTN and VOIP Gateway landscape
  • This KBA explains the main concept and possible solutions to a common side effect of misconfiguration where the SIP protocol receives and "Unknown" or "Not Found" error message



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, redundancy, 404 not found, Unknow , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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