SAP Knowledge Base Article - Public

2548660 - Error Message: ID Mapping for External Value ERP Customer Number Missing in Business Partner Replication

Symptom

Business Partner Replication from ERP to C4C fails in C4C with below error message

"ID mapping for external value XYZ(XYZ is the Partner function ID) of ERP Customer Number missing"

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Replicate Business Partner DEF(DEF is the Business Partner ID) from ERP to C4C the Partner Function as XYZ
  2. Go to the Administrator work center.
  3. Go to the Web Service Message Monitoring view.
  4. Here, there are BusinessPartnerReplicationIn message fails with error "ID mapping for external value XYZ of ERP Customer Number missing"
  5. Now go to the Administrator workcenter.
  6. Choose the Edit ID Mapping for Integration link
  7. Check for ID mapping for Business Partner XYZ and it will be missing.

Cause

Partner Function  XYZ coming in the incoming payload for Business Partner ID DEF does not exist in C4C

Hence no ID mapping is found for Business Partner XYZ in C4C

Resolution

Business Partner XYZ should be  replicated from ERP to C4C  before Business Partner DEF is replicated to C4C

Keywords

SAP Hybris Cloud For Customer; ERP; Business Partner Replication , KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Sales 3.0 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0