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SAP Knowledge Base Article - PublicSymptom
Business Partner Replication from ERP to C4C fails in C4C with below error message:
"ID mapping for external value XYZ (XYZ is the Partner function ID) of ERP Customer Number missing"
Environment
- SAP Cloud for Customer
- SAP Cloud for Customer Integration with ERP
Reproducing the Issue
- Replicate Business Partner DEF (DEF is the Business Partner ID) from ERP to C4C the Partner Function as XYZ.
- Go to the Administrator work center.
- Go to the Web Service Message Monitoring view.
- Here, there are BusinessPartnerReplicationIn message fails with error "ID mapping for external value XYZ of ERP Customer Number missing".
- Now go to the Administrator workcenter.
- Choose the Edit ID Mapping for Integration link.
- Check for ID mapping for Business Partner XYZ and it will be missing.
Cause
The Partner Function XYZ coming in the incoming payload for Business Partner ID DEF does not exist in C4C. Hence no ID mapping is found for Business Partner XYZ in C4C.
Resolution
Business Partner XYZ should be replicated from ERP to C4C before the Business Partner DEF is replicated to C4C.
Keywords
Business Partner Replication, ID Mapping, External Value, ERP Customer Number Missing, External, Value, ERP Customer, Number Missing, ERP, C4C, Partner Function, PartnerFunction, Cloud for Customer, Business Partner, Incoming, BusinessPartnerERPReplicationIn. , KBA , LOD-CRM-EMP , Employee , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To
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