SAP Knowledge Base Article - Preview

2549425 - Raising Customer Incidents - Best practices

Symptom

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This KBA provides guidance around raising customer cases containing the right amount of information.

Content:
1. General information
2. Incident Priority 
3. Using the Correct Component 
4. Problem description  
    - Title 
    - Symptom 
    - Steps to reproduce the issue 
5. Logon details 
6. Contact details 
7. Attachment


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Environment

  • SAP ERP Core Component
  • Human Capital Management (HCM)
  • SAP R/3
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP SuccessFactors Employee Central integration to SAP Business
  • SAP SuccessFactors Employee Central Payroll

Product

HR renewal all versions ; SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA all versions ; SAP SuccessFactors Employee Central Payroll all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

Incident creation Priority Logon reproduction User Group Forum Globalisation , KBA , PY-GB , United Kingdom , XX-CSC-GB , Great Britain , PA-PA-GB , Great Britain , How To

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