2549585 - Unable to Use Pro forma Invoices With the Goods Stated for Customer Returns

While trying to generate Pro forma Invoices with the Goods Stated for Customer Returns, Error message is shown.

Determining item type with parameters Outbound Delivery, Delivery Return Item, Increase not Possible.

SAP Business ByDesign

1. Go to Outbound Logistics Work Center.
2. Navigate to Outbound Deliveries View.
3. Select Return to Customer Delivery ABC (ABC refers to Return to Customer Delivery No)
4. Select Pro Forma Invoice.

Following error message is triggered.

Determining item type with parameters Outbound Delivery, Delivery Return Item, Increase not Possible.

You can only create a pro forma invoice if the following prerequisites are fulfilled:◦

     Outbound delivery is consistent, and not canceled
     Sales order must be consistent and is not rejected
     Sales quote must be consistent, open, approved, and not canceled

Pro Forma Invoice does not support the following scenarios listed below.

     Service scenarios
     Return to Supplier
     Intracompany Stock Transfer

In this case Return to Customer is linked to Service Scenario, Hence this is not supported.

This is the system behavior as designed.

Unable to Use Pro forma Invoices With the Goods Stated for Customer Returns, Pro Forma Invoice does not support the following scenarios listed below.      Service scenarios
     Return to Supplier
     Intracompany Stock Transfer , KBA , pro forma invoices with the goods stated , pro forma invoices with customer returns , AP-LAS-LOA , Logistics Area , How To