SAP Knowledge Base Article - Public

2549658 - Application Error in Employee Profile - Portlets "Performance **Manager view only" and "Potential **Manager view only" keeps loading - People Profile


Application error when accessing the Employee Profile, the portlets "Performance **Manager view only" and "Potential **Manager view only" keep on loading.


SAP SuccessFactors Employee Profile

Reproducing the Issue

Go to Employee Profile and see the application error display:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring. Fingerprint=b657421ceb134589bf1d1eecde24108db0f3e6e6


Disable and enable the option "Show this subsection on the profile" to the subsection where the portlets are placed.

  1. Go to: Configure People Profile
  2. Click in the subsection
  3. Disable the option: Show this subsection on the profile
  4. Save
  5. Enable the option: Show this subsection on the profile
  6. Save


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SAP SuccessFactors HCM Suite all versions