SAP Knowledge Base Article - Public

2549658 - Application Error in Employee Profile - Portlets "Performance **Manager view only" and "Potential **Manager view only" keeps loading - People Profile

Symptom

Application error when accessing the Employee Profile, the portlets "Performance **Manager view only" and "Potential **Manager view only" keep on loading.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

Go to Employee Profile and see the application error display:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring. Fingerprint=b657421ceb134589bf1d1eecde24108db0f3e6e6

Resolution

Disable and enable the option "Show this subsection on the profile" to the subsection where the portlets are placed.

  1. Go to: Configure People Profile
  2. Click in the subsection
  3. Disable the option: Show this subsection on the profile
  4. Save
  5. Enable the option: Show this subsection on the profile
  6. Save

Keywords

Application error, Trend portlets keeps loading, Performance **Manager view only Potential **Manager view only keeps loading, b657421ceb134589bf1d1eecde24108db0f3e6e6, an application error occurred, profile error, block does not load, trend block, performance, potential , KBA , LOD-SF-EP-TRD , Trend Elements , Problem

Product

SAP SuccessFactors HCM Suite all versions