SAP Knowledge Base Article - Public

2549794 - Users can't see some columns and field values in Canvas and Story Learning (LMS) report when switching languages


We have two users, with the same RBP permission, both are LMS administrator, with the same workflows, and has no Domain restrictions and one of then can see the columns in the report and the other cannot.

The users are User1  (can't see) and User2 (can see).

The users have different BizX locale or language setting.


SAP Successfactors Learning Management System 
SAP SuccessFactors People Analytics

Reproducing the Issue

Please provide step-by-step instructions on how to reproduce your issue:

Step 1: Proxy User1

Step 2: Go to analytics and try to load the ORD report

Step 3: See the Title and Description column

Them do the same with User2

You will that user2 can see data in the columns but user1 cannot


The data in the report is in Spanish and user1 has an English Locale ( or a different locale aside from Spanish)



Make sure that the Data that the report returns has a value for different locales ( English, Spanish, French)


Make sure that the selected Admin Active locale is in the same language as the Data in the report.


ORD reports; LMS reports missing value, language, translations, locale , KBA , LOD-SF-LMS-REP , Reporting Data , Problem


SAP SuccessFactors Learning 1708