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2550210 - DirectConnect returning this message: Description(SYBTCP_FAIL), TCP API RetCode (10060)

Symptom

  • Customer is seeing connection and latency issues when trying to connect to MainframeConnect(MFC) CICS listener.
  • DirectConnect logs shows:

              10/11/2017 9:59:12 AM SybMessagehandler: 30261 10 TCPIP
              Network Error: { [NOTCONNECTED] Lost connection to database,
              , Request(Connect),SubFunc(Failed), SYBTCP RetCode(1)
              Description(SYBTCP_FAIL), TCP API RetCode (10060)
              Description(WSAE TIMEDOUT) }
              <HostName=xxx.xxx.xxx.xxx>, <PortNumber=2XXXX>,
              <Region Name=CICSPROD>, <TPName=AMD2> CICSxxxx


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Environment

  • MainframeConnect version 15 SP 5
  • DirectConnect version 15.7

Product

SAP Sybase Mainframe Connect 15.0

Keywords

OSC, MFC, CICS, listener, WSAE TIMEDOUT , KBA , BC-SYB-MFC , Mainframe Connect (MFC) , Problem

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