SAP Knowledge Base Article - Public

2550377 - Time zones in Classes are different between Users

Symptom

For some users, the time zone displayed for Classes are in the users' time zone; and for others it is in the time zone in which the Class was created.

Environment

SAP SuccessFactors Learning

  • Legacy Course Pages

Reproducing the Issue

  1. Create Class in a timezone
  2. One user checks the Class, and it is showing in the user's preferred time zone
  3. Another user searches for the Scheduled Offering, and it is being shown in the original timezone from the Class creation.

Please note that only Legacy Course Pages Use the Setting "Always display Classes in this Time Zone", if you are using Course Home experience please note that Course Home ignores the Always display Classes in this Time Zone setting to simplify your configuration.

Cause

Course Home is disabled and one user has the option to "Always display Classes in this Time Zone" checked while the other user does not.

Resolution

For enabling and disabling this option in the user side, follow these steps on the User side:

  1. In the Links tile go to "Options and Settings"
  2. Under "Select a Locale and Time Zone", locate the checkbox "Always display Classes in this Time Zone"
  3. Check it for the User to always observe the Classes time zones as the one set in the User's preferences
  4. Click in "Apply Changes"

If the option is not available for the User or the Admin wants to enable/disable this option globally, refer to KBA 2549613.

In case this option the "Options and Settings" is not available for the Users, you can obtain this information as below:

  • Table: PA_USER_PREFERENCE
    • Column: PREFERENCES - The field content is a BLOB which is in XML format, inside of this, the label <displayscheduleinusertimezone> presents the value of the "Always display Classes in this Time Zone" preference.
    • Column: PREFERRED_TIMEZONE - Presents the preferred timezone set for the User.

See Also

  • SAP Help Portal: Always display Classes in Learner Time Zone
  • 2549613 - Default to User's Time Zone for display of Scheduled Offerings
  • 2406019 - Timezone in Scheduled Offering Delivery Notification is displaying as American/New York time against User Preferred timezone
  • 2321620 - Time Zone in My Classes (Instructor View) Incorrect based on Time Zone of Scheduled offering

Keywords

SAP, SF, success factors, learning, lms, Scheduled Offering, Timezone, User Always display in this Time Zone, Options and Settings, Preferences, different, time-zone , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions