SAP Knowledge Base Article - Public

2550381 - Succession Org Chart tab is not showing for users

Symptom

When accessing the Succession page, the Succession Org Chart tab is not showing, even though users have permission granted in Role-Based Permissions, to access Succession Org Chart.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Succession Management

Reproducing the Issue

  1. Go to Succession from main navigation menu;
  2. The "Succession Org Chart" tab is missing:

MissingSOC.jpg

Cause

This issue may be caused by an option enabled in Provisioning, to hide the Succession Org Chart.

Resolution

First, it is necessary to confirm if the necessary permission in Role-Based Permission is granted for users to access the Succession Org Chart page:

  1. Page is missing just for some users: The necessary permission to access the page is not granted for users;
  2. Page is missing for all users: The option to hide the Succession Org Chart may be enabled in Provisioning.

Granting the required permission

Users must have granted the permission "Succession Org Chart Permission", under Succession Planner, in Role-Based Permissions. Complete information on Succession Permissions, is available in the KBAs:

Disabling the option in Provisioning

To complete tasks in Provisioning, contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support via incident creation, under component LOD-SF-SCM (Succession Management).

Partner & Support Only: In Provisioning > Company Settings, disable the option "Turn off Succession Organization Chart".

Keywords

SF, Org Chart, Succession Organization Chart, Succession Tab, Succession org OrgChart not showing disappeared not displaying missing Turn off Succession Organization Chart , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-SCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Succession & Development all versions