SAP Knowledge Base Article - Public

2550405 - Readiness values do not display for some or all users in Succession Org Chart

Symptom

  • The Readiness values do not display in the Succession Org Chart when looking at the successors, even though the values display in the Nominations and Successors portlets. 
  • Some of the Readiness values are missing when adding successors and editing existing successors.

SOC_Readiness.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors Succession Org Chart

Cause

The Succession Org Chart uses the Readiness values configured in the Succession Org Chart XML to display the Readiness values for successors. This issue may occur when the Readiness values are not configured in the Succession Org Chart XML or if the values configured in the Succession Org Chart XML do not match the values configured in the Readiness rating scale in Admin Center > Rating Scales.

Resolution

To resolve the issue, it is necessary to configure the "Readiness" options in the Succession Org Chart XML configuration, according to the "Readiness" rating scale configured in Admin Center > Rating Scales. All options configured in the "Readiness" rating scale in Admin Center > Rating Scales should also be configured in the Succession Org Chart XML.

More information on how to configure the "Readiness" options for succession, is available in the KBA 2227080 - How to Configure Readiness Values for Succession Planning and in the section "Defining the Readiness Rating Scale in the Org Chart XML" of the Succession Implementation and Administration Guide.

See Also

2534568 - Succession Management - Succession Org Chart - User Assistance Document link

Keywords

Readiness options SOC Succession Org Chart missing not appearing match values score matching showing some users all users , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-SCM-SCR , Software Changes, Services, Provisioning etc. , LOD-SF-SCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Succession & Development all versions